Reservation conditions

The camp site is open (subject to change) from 23 April to 24 September 2016. Staying outside this period and rates on request.

You can reserve by phone, in writing or by e-mail.

After receipt of your reservation we will send you a written confirmation. For changes to an existing reservation we charge € 10 for each new confirmation.

Reservation charges are €17 per reserved pitch or accommodation and €37 for a preferential reservation (that means a booking confirmed with a pitch number).

The deposit is 35% of the total amount. You can transfer payment when you have received the confirmation. You can transfer the payment in Euros to one of the following accounts: 

To our Dutch account with the Rabo Bank in Nieuwleusen:
Account number. ref. SARL La Vallée Verte - 30200 La Roque sur Cèze – France.
The IBAN code is: NL 74 RABO 0325 6744 77 and the BIC code is: RABONL2U.

To our French account with the Société Générale at Bagnols sur Cèze:
numéro de compte 000.21300102 clé RIB 91. SARL LA VALLEE VERTE, 30200 La Roque sur Cèze.
Indentification Internationale: IBAN: FR76 30003 00236 00021300102 91 ADRESSE SWIFT: SOGEFRPP.

The deposit less the reservation charges will be subtracted from the final bill.
If your payment has not been received within 21 days of our written confirmation, your reservation will expire automatically and without any further notification. You will not receive any confirmation of payment from us; your bank transaction is your confirmation of payment.

Final bill
Rental: the total amount owing by you for rental accommodation should be transferred to us within 8 weeks before arrival. You will not receive any confirmation of payment from us; your bank or Giro transaction is your confirmation of payment.
Pitches: the total amount owing by you for will be charged in Euros on location in France. You are responsible for requesting your final bill.

Only cancellation requests made in writing will be dealt with by us.

In certain circumstances the following charges will be made by us:
-up to 16 weeks before the start of the period reserved 25% of the total amount
-up to 12 weeks before the start of the period reserved 75% of the total amount
-from 10 weeks before the start of the period reserved we maintain the right to charge you the whole amount

We advise you to take out a cancellation agreement with us (5% of the total rental amount increased by €3 administration charges), so that you will be covered for the above costs. You will find the Terms & Conditions for this cancellation agreement on our website.

Cancellation requests submitted during July and August will be dealt with after the end of the season.

Early departure
No refunds will be given in cases of early departure and you are obliged to pay the total rental charge including surcharges up to the departure date shown on your confirmation.

Arrival and departure
The rental accommodation is available from 16:00 on the arrival day reserved by you. Camping pitches from 13:00. Unless you specify otherwise the accommodation will remain reserved in your name for 24 hours. On arrival you must check in at the reception and provide a camping carnet as deposit. For rental accommodation a mandate/deposit of €100 applies.

You are required to leave the accommodation on the date specified, tidy, and before 10 a.m. A mandatory check of the accommodation on departure is included in the rental. You are required to report any damage or loss to the reception before departure and to pay for it in cash.

You are also required to relinquish your camping pitch before 10:00 on the departure day specified, and you are also required to leave the pitch tidy, clean and free of rubbish.

Acceptance of the general reservation conditions
By transferring the deposit it is assumed that you have accepted the terms and conditions of La Vallée Verte camp site.

If you have any questions about our reservation conditions please contact us.